Welcome to Alpine Animal Hospital
Your Veterinarian in Coeur d'Alene,ID
Call us at (208) 664-2168
Our office would like to take a moment to welcome you to the family. Our entire team has dedicated their lives to help animals and their owners alike. Please take a moment to review your rights here as a client and our client code of conduct. We look forward to seeing you!
At Alpine Animal Hospital, we treat your pets like the valued family members they are.
Dr. Tawnie Bailey
Coeur d'Alene Veterinarian | Alpine Animal Hospital | (208) 664-2168
1736 W Kathleen Ave
Coeur d'Alene, ID 83815
Client Rights
As clients and patients of Alpine Animal Hospital you can expect to:
- Be treated with consideration, respect and compassion by all team members
- Receive detailed information about your pets treatments or conditions
- Be informed of the cost of treatment and provided with an estimate for care upon asking
- Giving options based on the health of your pet as well as financial concerns
- Have access to knowledgeable team members to solve issues or answer questions
- Receive guidance in pet care, treatments, and procedures
Client Responsibilities and Code of Conduct
As clients and patients of Alpine Animal Hospital you can expect to:
- Provide medical records from prior veterinary offices or disclose all relevant, accurate and complete information about your pets prior medical history.
- Help reduce the risk of bites, scratches or other injuries by alerting the team if your pet is aggressive. Or properly giving medications to aggressive animals prior to their visit as directed.
- Abide by administrative / operational procedures including office hours, leash and kennel requirements, payment at time of services (deposits as requested), and recheck visits when requested.
- Follow the guidelines about canceling appointments or surgeries. Appointments and surgeries need to be canceled or rescheduled with 48 hours notice.
- Respect our teams time outside of the office, including not contacting them on personal phone numbers, personal email, or social media.
- Show respect for all other clients, patients and team members inside and outside of the office.
- Work with doctors and team members to develop and carry out an agreed-upon treatment plan.
- Refrain from using raised tones, harmful statements, or profanity.
- Refrain from using social media to gossip about the team or office
- Refrain from being intimidating or using your pet to be intimidating towards other patients, clients or staff.
- Refrain from behavior that is suspicious of being under the influence of alcohol, or behavior alternating drugs
- Arguing with staff or refusing the requests of waiting in vehicles, using a leash/carrier or wearing a face mask
- Calling medications or food into the pharmacy line with 24 hours notice
- Understand we are not an emergency clinic but will try to get pets in as an emergency when possible. Urgent, and same day appointments will be used as a first come, first served and may not always be available. These appointments may cost additional and you may be referred to the local emergency offices.
- Patients must be kept up to date on rabies vaccines in compliance with Kootenai County Law. Even if the pet resides outside of Kootenai County they must be up to date to be seen in our office. Patients will be required to be vaccinated once they are of age and maintained throughout life. While we do not require other vaccines they are strongly recommended to reduce illness, spread of diseases or death. Kenneling animals must be current on all vaccines to stay at our hospital.
As animal enthusiasts and pet parents we understand that emotions can run high when pets are ill or injured. However, we will not sacrifice our mental health and emotional wellbeing to help pets belonging to owners who are abusive to anyone in our office.
The suicide rate in veterinary medicine is amongst the highest and we do not want our team to suffer performing the job that they love. In the event that your behavior does not comply with our client conduct policy, we reserve the right to discontinue providing services immediately and without warning.
For the safety of everyone, our conduct policy is strictly enforced. Anyone who chooses to not comply with our policy will be asked to leave the property and involvement of law-enforcement may be requested. Upon dismissal records can be sent directly to a veterinary office of your choice. Idaho law requires our office to keep records for 3 years, any records past that may not be available.